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Delivery and Returns

Delivery

1. We will deliver the item/ items ordered to the address provided by the customer. We ship our parcels via Express shipment provider or Lithuanian post and all our parcels are insured and will have a track number.

2. Your order will be shipped within 3-5 business days as soon as the payment is confirmed unless the item is currently out of stock.
Since we handcraft we do not have plenty of items in stock and if you order the item, which is not currently available, please allow between 2 to 6 weeks before we handcraft it and deliver it to you. If the item is completely hand crocheted it might take up to 8 weeks for the larger items to be handmade.

3. We will not be able to deliver item if we are not able to receive authorization of your payment.

4. It is customer's responsibility to assure that the item can be lawfully imported to the destination country.
Orders shipped not to European Union countries may be the subject to import taxes, customs duties and fees by the destination country.
Velvet Valley has no control over those additional charges, so we would suggest you to contact your local customs office for further information.

 

Returns

1. Our goal is a happy customer, but if for some reason you are not happy with the purchased item, we accept returns within 14 days of receipt as long as it is unused and in the original packaging.

2. It might take up to 15 business days to make the refund of purchase price minus PayPal fees if applicable, shipping costs back to your PayPal account or credit/ debit card as soon we receive the sent item.
You will be responsible for the original shipping costs and return shipping fees.

3. The item you would like to return must be properly wrapped and sent to the below address:

Returns:
MB Velvet Valley
V.Macernio 3 H,
Vilnius, LT-08336
Lithuania

Important: Items are returned at your own cost. We strongly suggest you obtain the certificate of postage from the Post Office of the sent item. If the item is lost in transit it will not be treated as returned.

If you have any further questions, please contact us via e-mail: home@velvetvalley.com or call us at 00370 682 11413
(Mon- Fri 7.00am to 4.00pm GMT, Sat-  8 am to 1pm GMT) and we will find the solution.